F.A.Q

Below are our most frequent questions:

Q: I have a question about my order. How do I contact you?
A: You can reach us through our order contact form linked here. Please be sure to include your order number.  

Q: When will I receive my record?
A: HIFI Bodega has a team of real audiophiles that work very hard to complete your orders. We will do our best to ship out your orders within 24 to 72 hours, but we cannot always guarantee so; obviously excluding pre-orders.

Q: How do I know if my order went through?
A: After you have placed your order, you will automatically receive an order confirmation from us. If you did not receive a notification please reach out to us. 

Q: My record arrived damaged! Can I get a replacement?
A: Every record's outer packaging is physically inspected before it is packed.
Unfortunately, in-transit damage is a possibility with any online order.
If the damage is severe, we'll be happy to work out a replacement/refund upon visual confirmation.

Q: What qualifies for a replacement?
A: Slight Imperfections are inherent to vinyl
i.e, but not limited to slight warping, color streaking, tears on the center label, seam splits to the jacket or inner sleeves, bent corners, tears, imperfect marketing stickers, etc etc.. do not qualify as 'damaged' or 'defective'.

All of these things are common among vinyl and usually do not affect playback.
If the sound quality of your record is not affected by these imperfections, then you cannot get a replacement.


Q: Tracking says my order was delivered, but it's not here!!
A: If your item is marked as successfully delivered but you did not receive it please
reach out to us IMMEDIATELY.  DO NOT OPEN A CASE WITH CARRIER.

If a case is opened with the carrier prior to notifying us, we will not be able to
assist further.

HIFI Bodega is not responsible for any shipments lost or not received due to the customer supplying the incorrect address or if the parcel was not properly forwarded. HIFI Bodega is also not responsible for items being delivered to an unsecured location. If you did not receive your order, please contact us and we will do our best to assist you.


Q: Can I cancel my order and receive a refund?
A: Cancellations are only available if tracking has not been populated. We hope to accommodate all cancellation requests in timely fashion, however please note it is not always possible.